Terms of use


These terms of use govern your purchases and use of the shop.wainer.ch website and are signed with you by Arıkan Saat A.Ş. creates a contract between company tax no. 076021 7913, 34217 Mahmutbey mah. Istoc 17.Yol Caddesi Aslan Plaza, Bagcilar, Istanbul Turkey (hereinafter "Wainer The Swiss"). By purchasing from this website and using this website, you accept these terms of use. Please be sure to read and understand these terms of use when using our site.


After receiving your order, we will send an electronic invoice to your e-mail address as confirmation of your purchase. It is important that you enter the correct e-mail address when placing your order. We recommend that you save this email to make it easier for you to have any future contact with customer service. Order confirmation (receipt) also acts as a guarantee of proof of purchase. PAYMENT You can pay by credit or debit card. Adyen banking services manage all our banking transactions. Wainer The Swiss does not store any credit card numbers.

Payment by card

Pay securely online with your Visa or MasterCard. Your payment is handled by Iyzico under secure encryption and strict banking standards. Your card information is sent directly to the bank and cannot be read or accessed by anyone other than your bank. Wainer The Swiss does not charge any extra fees for card payments. However, your bank may charge additional fees depending on your card and bank. When paying with a credit or debit card, the initial conditions apply as soon as the card transaction is confirmed. If no payment is received after placing your order, Wainer The Swiss may automatically cancel your order.

Promo codes

Promo Codes must be entered during the checkout process to be valid. Attempting to add a promotional code after purchase will not be accepted. TAXES All prices shown on the Wainer The Swiss website, shop.wainer.ch, include VAT in accordance with the relevant legislation. Please note that if an order is shipped to a delivery address outside the EU, you may be subject to import duties and taxes that are collected when the shipment reaches your delivery address. You will be responsible for payment of any such import duties and taxes. It should be noted that Wainer The Swiss has no control over these charges and Wainer The Swiss cannot estimate their amount as these charges are different for different countries. Wainer The Swiss recommends contacting your local customs office for more information.


Orders placed without the consent of another person or in any other way will be reported to the authorities. Wainer Swiss reserves the right to change prices, correct incorrect prices on all orders and final sales. If a price is incorrect, this may force Wainer The Swiss to cancel the purchase and best refund any amount paid. This can be done at any time. Consumers have the right to return the order within 30 days of receiving the order. This right only applies if the product and its original packaging can be returned in the same condition as received. If consumers exercise their right to return an order, they should contact Wainer The Swiss to obtain an address to which goods will be shipped. Return shipping fee is paid by the consumer. If an item is damaged in transit, Wainer The Swiss must be contacted within 30 days for information about compensation.


Warranty period: Two years from the date of purchase. This warranty covers manufacturing defects in the watch itself (movement, case, crystal). Parts other than the above are not covered by this warranty. To get a replacement under this warranty, please use our contact form on the "contact us" page. In the email you must provide your name, address, order number and a detailed description of the problem. Finally, write "request to purchase" as the subject of the email or letter. Note that in the following cases, repairs/replacements will be charged even during the warranty period. - Failure or damage caused by misuse or carelessness (bumps, dents, crushes, crystal breakage, etc.) - Failure or damage caused by unjustified repair or modification - Failure or damage caused by fire or water, or a natural disaster such as an example earthquake - normal wear aesthetic changes during wear and tear (small scratches on the case and/or crystal, etc., discoloration on the bracelet and peeling of the coating) - In case of a retail store and the date of purchase is not specified in the warranty or this information is rewritten - The warranty is included with the watch if not sent. - Battery replacement chargeable even during warranty period will be downloaded. If originals are not available, the case, dial, hands, crystal, watch strap or other parts thereof can be replaced with spare parts. This warranty guarantees that you will receive a free replacement in accordance with the terms herein and within the specified period and does not limit any statutory rights of the Customer.

Personal information

When shopping with Wainer The Swiss, we will save some of your data to process your purchase. Wainer The Swiss keeps all personal information confidential. You have the right to request access to your data and if anything is wrong you can change or remove it. Wainer The Swiss may use cookies, for example, to improve your website experience.


Wainer The Swiss reserves the right to adjust prices, impose additional costs and change product information such as product images and offers without prior notice. Existing product images and information texts reflect the product as much as possible. We reserve the right for any errors that may occur on the page and cannot guarantee that all images will accurately reflect the actual appearance of the watch. Pictures may differ depending on the color settings on your computer. All images should be viewed as examples only and do not guarantee correct appearance and features.

Delivery and cancellations

Wainer Switzerland ships worldwide. Deliveries are made in cooperation with the postal services and its partners have the right to cancel purchases and return the delivered products by contacting Wainer The Swiss customer service within 30 days of receiving the products or using the contact form on Wainer's website (https: / / www .wainer.ch / contact), provided that the goods are unpacked and in the same condition as when you received them. However, the customer is responsible for the cost and risk of transporting the returned goods to Wainer The Swiss. It is your responsibility, as the customer, to cancel the order if you believe that the delivery has been delayed so that you no longer want to fulfill the order. In cases where the order is sent, the customer must receive the order. Cancellation is not valid until the customer confirms with Wainer The Swiss via email or phone. If a product has been discontinued, Wainer The Swiss has the right to cancel the purchase and refund the amount paid to the customer. Wainer The Swiss will inform the customer of replacement or equivalent products, if available.

Complaint conditions

It is important, as a customer, to carefully check your item(s) when you receive your shipment to verify that items are damaged and not correct. If your product is damaged in transit, whether the damage is visible or hidden, you must notify the carrier as soon as possible. If you receive your item and it is damaged or does not match the item you ordered, or you must contact us within 30 days of receiving the item. Any complaint will be made to our customer service via our contact form on the contact page. Please provide the order number and the reason for the complaint and we will get back to you shortly with instructions on how to return the item. Defective items returned to Wainer must be treated perfectly to Switzerland. For any return, it is extremely important that the product is packaged in such a way that it will not be damaged during shipping. If the returned item is free of any faults or defects. Wainer Switzerland reserves the right to replace defective goods with goods of the same model. If the product is discontinued, the customer will receive a full refund. LIABILITY Wainer Switzerland's liability for delivery errors is limited to the current conditions of sale. Wainer Switzerland bears no direct or indirect liability, including, but not limited to, non-compliance, delivery delays, downtime, data loss, overtime or other economic damages.

Force Majeure

Wainer Switzerland will be exempted from damages and other penalties related to performance of the contract that is hindered, hindered or delayed due to circumstances beyond our control. The release factor to consider is government intervention, new/amended legislation, lack of government, war, fire, flood, labor disturbances, prohibitions, restrictions, sabotage, bad shipping or weather conditions, or no delivery from suppliers. exposure to criminal activities that affect activities.

Intellectual property rights

All intellectual property rights, such as trademarks and copyright, in the website and material published on it are owned by Wainer The Swiss or its subsidiaries or licensors. Any use of the site or its content, including copying or storing of such content, in whole or in part, is prohibited except for your own personal, non-commercial use without the consent of Wainer The Swiss.

User content

The shop.wainer.ch website, eg social media